Frequently Asked Questions

What are your felt boots made of?

Made from 100% natural sheep wool without synthetic additives. We purchase raw materials from suppliers throughout Russia - this allows us to select high-quality wool regardless of the season and region. Each pair is handcrafted, including felting, quilting and painting.

How to care for felt boots?

Store felt boots in a dry, well-ventilated place, away from heating devices and direct sunlight. Never dry them on a radiator or in direct sunlight - let them dry naturally, if necessary, stuffing them with paper to maintain their shape. For cleaning, use a soft brush and wipe local dirt with a slightly damp cloth.

Is it possible to view and buy felt boots offline?

Yes, you can visit our company store at the address: Kanash, Bolnichny Lane, 7, 1st floor. Opening hours: Mon–Fri from 7:00 to 17:00

Can i order an individual product?

Yes, personalization is available: drawing, embroidery, company logo on felt boots. The production of such an order takes 7–10 days (specify the timing when placing). You can leave a request by phone 8 (800) 234-41-14 or via mail kansever@mail.ru — the designer will contact you to discuss all the details

Do you collaborate with partners?

Yes, we are open to cooperation in several areas: wholesale supplies for retail stores and corporate clients, partnerships with designers and craftsmen to create exclusive collections, as well as cooperation with bloggers and media representatives. To discuss the terms, please contact us by phone 8 (800) 234-41-14 or by email kansever@mail.ru

Making

How to place an order?

Select the items you want, add them to your cart, and then use the checkout function. You can also use the 1-Click Buy feature to instantly purchase only the product you like. If it is more convenient for you to place an order without using the website, contact us by phone 8 (800) 234-41-14, write to kansever@mail.ru or in messages from our community VKontakte — we will help you place your order and answer all questions

Is there a minimum order size?

There is no minimum order amount for retail customers. For wholesale orders of 50 pairs or more, special conditions apply - more details in the “Wholesale Buyers” section

Terms of payment and delivery

How can I pay for an order?

We try to make payment convenient for every customer - choose the method that is closest to you:

  • By bank card — online payment immediately when placing an order on the website, without a visit to the bank
  • To current account — convenient for legal entities and wholesale customers
  • Cash - upon receipt at the company store
  • From an electronic wallet — quick transfer without entering bank details

All payment methods are secure and confirmed by receipt. If you have any questions about payment, please contact us by phone 8 (800) 234-41-14 or by email kansever@mail.ru

Which regions and countries are being delivered?

The factory sends orders throughout Russia, as well as abroad - to the CIS countries and other countries. After placing an order, the manager will select the optimal delivery method, taking into account the weight, dimensions of the parcel and the distance to the destination - in order to offer the fastest and most profitable option

Estimated timing and cost:

in Russia - 1–7 days, from 450 rubles
to CIS countries - 4–14 days, from 650 rubles
to other countries - 7–30 days, from 1650 rubles

Guarantee and return policy

What are the quality assurances?

All products undergo control at each stage of production and have certificates confirming compliance with GOST requirements

Can I exchange or return the item?

Goods of good quality can be returned within 14 days from the date of purchase, provided that the presentation, labels, tags and seals are preserved. The buyer bears the costs of returning goods that do not fit in size, color or style.

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CALL THE HOTLINE 8 (800) 234-41-14