Frequently Asked Questions

Why are your prices so low?

We are a manufacturer, so the prices of the products are minimal.

How are the products manufactured?

They are created by hand in the city of Kanash in Chuvash Republic. We perform full production cycle with the help of professional designers and craftsmen of great experience.

How will the order be packed?

We'll pack the order at its best. You can be sure, you will get a great product in its original form.

Can i order an individual product?

Of course! To do this, contact us at 8 (800) 234-41-14 or fill out a contact form.

How do i determine the size of felt boots?

Place your foot on a piece of paper and trace its outline. Find the two most prominent points: on the heel and on the toe. Measure the distance between them. This is your size of felt boots. If the number is not an integer, round it up. For example, foot length — 27.5, size — 28.

Making

How do I find a product?

You can use the search bar in the header of our menu. You will save your time and see the search results instantly.

How to place an order?

Select the necessary products, add them to the shopping cart, and then use the checkout to specify the delivery address. You can also use " Buy in 1 Click” to instantly purchase the product you liked.

Payment and delivery

How can I pay for an order?

We accept the following payment methods:

  • Bank transfers
  • Cards
  • Cash
  • E-Payment

Which regions and countries are being delivered?

Our shop supplies boots to all regions of Russia and countries abroad. Delivery is carried out at the address specified at the checkout. If you need to deliver the goods to a different address, you must give the address to the delivery manager, who will contact you immediately after the order on the site.

What is the cost and timing of delivery of orders?

The cost and timing of delivery depend on several parameters:

  • From the transport company and the mode of transportation;
  • The weights and dimensions of the parcel;
  • Destination location.

Depending on the cargo and remoteness of the destination, our managers will always offer you the fastest and cheapest way to deliver.

Territory DELIVERY RATES Time
Russia 450 ₽ 1-7 days
CIS countries 650 ₽ 4-14 days
Other countries from 1650 ₽ 7-30 days

Guarantee and return policy

What are the quality assurances?

The quality of our products has been verified and approved by the relevant quality control authorities. Without exception, all products have certificates confirming the quality and compliance with the requirements of GOSTs. All products are produced under strict control at each stage of production, consists of peeled wool.

Can I exchange or return the item?

In order to return the goods of the right quality ordered in our store, you need to issue a refund within 14 days. To ensure that the item is returned to the right quality, you need to make sure that the item is stored in its product form. Labels, labels, seals, etc. must be present on the product.
Please note that the cost of returning the goods of the proper quality, which does not fit the size, color, style, the buyer takes over.

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